Terms & Conditions

Acceptance of Terms

Welcome to The Villa Group website ("The Villa Group," "we," "us," or the "Company").

By accessing, browsing, or using this website, making a reservation, submitting forms, or using any of our digital services, you agree to be bound by these Terms and Conditions and our current Privacy and Cookie Policy.

If you do not agree to these Terms and Conditions, you must refrain from using the website.

Eligibility

To use this website and make reservations, you represent and warrant that you are at least 18 years of age, have the legal capacity to enter into binding contracts, will use the site exclusively for legitimate purposes, and that all information provided is true, accurate, and up-to-date.

Authorized Use of the Website

The website is intended to provide information about hotels, resorts, promotions, vacation packages, reservations, and related services.

The user agrees not to: use the site for illegal activities, attempt to access systems or databases without authorization, interfere with the site's operation, introduce viruses, malware, or malicious code, make false, speculative, or fraudulent reservations, or use automated tools to collect information from the site.

Intellectual Property

All website content, including text, designs, images, logos, trademarks, graphics, videos, software, and other materials, is the property of The Villa Group or its respective owners and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or commercially exploited without the prior written authorization of The Villa Group.

Reservations

The reservation platform is provided solely for making legitimate reservations.

By making a reservation, the user guarantees that they are authorized to make the reservation, that the information provided is correct, and that they are authorized to use any payment method employed.

Reservations are subject to availability, current rates, applicable restrictions, and the specific policies of the contracted hotel or service.

The Villa Group may cancel or reject reservations if there are indications of fraud, misuse, or incorrect information.

Rates and Availability

Rates, promotions, and availability displayed on the website are subject to change without notice.

While we make reasonable efforts to maintain accurate information, The Villa Group does not guarantee that all rates, promotions, or availability are error-free.

In the event of obvious pricing or availability errors, The Villa Group may correct them or cancel the corresponding reservation.

Electronic Communications

By using our services or providing contact information, you agree to receive communications related to: reservations, confirmations, reminders, customer service, service updates, and administrative or contractual information.

These communications may be sent via email, text message, phone call, or any other contact method provided by the user.

Promotional Communications

The sending of promotional communications will be subject to the user's consent when required by applicable law.

Such communications may include: promotions, special offers, loyalty programs, events, news, and updates from The Villa Group.

The user may withdraw their consent or unsubscribe at any time through the mechanisms included in each communication.

Terms for SMS Marketing

When the user voluntarily provides their phone number and gives their explicit consent, they may receive promotional or informational SMS messages.

The frequency of messages may vary.

Messaging and data charges may apply according to your mobile operator's rates.

The user can unsubscribe from receiving SMS messages at any time by replying: STOP / UNSUBSCRIBE.

For assistance, they can reply with: HELP / HELP.

Unsubscribing from promotional messages will not affect necessary communications related to active reservations or contracted services.

Forms and Contact Generation

By completing contact forms, quote requests, subscription forms, promotional forms, or any other form available on our websites, the user declares that: the information provided is accurate, they have the right to provide such information, and they authorize the processing of their data in accordance with our Privacy and Cookie Policy.

Cookies and Tracking Technologies

The website uses cookies, pixels, tags, and similar technologies to: operate the site correctly, remember user preferences, analyze traffic and behavior, measure campaign performance, and personalize content and advertising.

Our Privacy and Cookie Policy govern the use of these technologies.

Personalized Advertising and Analytics

The Villa Group may use third-party technological tools for analytics, measurement, and digital advertising, including analytics, remarketing, conversion tracking, and ad personalization tools.

The information collected through these tools will be processed in accordance with our Privacy and Cookie Policy and the respective providers' policies.

Links to Third-Party Sites

The website may contain links to sites operated by third parties.

The Villa Group does not control or assume responsibility for the content, availability, security, or privacy practices of these sites.

Access to third-party sites is at the user's sole risk.

Disclaimer of Warranties

The website and its contents are provided "as is" and "as available."

The Villa Group does not warrant that: the site will operate without interruption, be error-free, that the content will always be accurate or complete, or that the site will be free of viruses or other harmful components.

Limitation of Liability

To the extent permitted by applicable law, The Villa Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of, or inability to use, the website.

The Villa Group's total liability for the use of the website shall not exceed the amount actually paid by the user, where applicable.

Indemnification

The user agrees to indemnify and hold harmless The Villa Group, its affiliates, directors, employees, and suppliers from and against any claim arising from the user's breach of these Terms and Conditions or the user's misuse of the website.

Modifications

The Villa Group may modify these Terms and Conditions at any time.

Modifications will be posted on the website and will become effective upon posting.

Continued use of the website constitutes acceptance of such modifications.

Termination

The Villa Group may suspend or terminate access to the website if it believes that the user has breached these Terms and Conditions or has engaged in activities that may compromise the security or operation of the website.

Applicable Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Mexican States.

Any dispute arising from the use of this website or these Terms and Conditions shall be submitted to the competent courts of Puerto Vallarta Jalisco, and the parties expressly waive any other jurisdiction that may correspond to them by reason of their present or future domicile.

Contact

For any questions related to these Terms and Conditions, you may contact us at:

Email: contacto@villagroup.com
Privacy: privacidad@villagroup.com
Mexico: 800 681 8150
United States and Canada: 1 800 831 1191